Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment information
• Project requirements
• Documents, files, images, audio, video, or other content submitted for localization or translation
• Communications you send to us

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Cookie and analytics information

2. How We Use Your Information

We use your information to:

• Respond to inquiries and requests
• Prepare quotations and proposals
• Deliver translation and localization services
• Manage projects and communicate with clients
• Process invoices and payments
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal obligations
• Send service-related communications
• Send marketing communications where you have consented or permitted by law

3. Client Documents and Confidentiality

We understand that documents submitted for localization often contain confidential or proprietary information.

All client materials are handled with appropriate confidentiality. We use such materials solely for providing the requested services unless otherwise agreed in writing.

Our employees, contractors, and freelance linguists who access client materials are expected to maintain confidentiality and are bound by contractual obligations where applicable.

If requested, we are happy to execute a Non-Disclosure Agreement (NDA) before commencing any project.

4. Legal Basis for Processing

Where applicable, we process personal data:

• With your consent;
• To perform a contract with you;
• To comply with legal obligations; or
• For our legitimate business interests, provided such interests do not override your rights.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality;
• Analyze website traffic;
• Remember user preferences; and
• Enhance user experience.

You may disable cookies through your browser settings, although some features of the website may not function correctly.

6. Sharing of Information

We do not sell your personal information.

We may share information only where necessary with:

• Freelance translators and linguistic professionals working on your project;
• Trusted subcontractors;
• Cloud storage and collaboration platforms;
• Website hosting providers;
• Payment processors;
• Professional advisors;
• Government or regulatory authorities when required by law.

We require service providers to protect personal data appropriately.

7. International Data Transfers

As a localization company, we may work with clients, linguists, or service providers located in different countries.

Where personal data is transferred outside India, we take reasonable steps to ensure appropriate safeguards are in place and comply with applicable laws.

8. Data Security

We implement reasonable technical and organizational measures to safeguard personal information, including:

• Secure servers
• Access controls
• Password-protected systems
• Encryption where appropriate
• Employee confidentiality obligations
• Regular security updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services;
• Maintain project records;
• Meet legal, accounting, or tax requirements;
• Resolve disputes; and
• Enforce agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate information;
• Request deletion of your personal data;
• Withdraw consent where processing is based on consent;
• Request information about how your data is processed; and
• Raise concerns regarding the handling of your personal data.

Requests may be submitted using the contact information below.

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from individuals under 18 years of age.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of those websites.

13. Compliance with Indian Law

We are committed to complying with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and any applicable rules or amendments.

Where we process personal data of individuals located outside India, we also seek to comply with applicable international privacy requirements where relevant.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

15. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

VerboXpert
Email: info@verboxpert.com
Phone: 8750353555 / 8800611181
Address: 110, First floor, Durga Tower, RDC Rajnagar, Ghaziabad
Website: www.verboxpert.com