Terms & Conditions

1. Eligibility

By using our website or engaging our services, you represent that you have the legal authority to enter into a binding agreement on behalf of yourself or the organization you represent.

2. Our Services

We provide professional language and localization services based on the scope agreed upon with each client.

Project specifications, pricing, delivery timelines, languages, file formats, and other requirements will be confirmed through a written quotation, proposal, purchase order, statement of work, or other mutually agreed communication.

3. Quotations and Acceptance

All quotations are valid for the period stated in the quotation unless otherwise specified.

A project will be considered accepted only after:

• Written confirmation from the client;
• Acceptance of our quotation; or
• Receipt of a purchase order or advance payment, where applicable.

4. Client Responsibilities

The client agrees to:

• Provide complete and accurate source materials.
• Ensure that they have the legal right to submit materials for localization or translation.
• Review project specifications before work begins.
• Respond promptly to requests for clarification.
• Pay all applicable fees within the agreed payment terms.

The client is responsible for the accuracy and legality of the content submitted.

5. Pricing and Payment

Fees will be specified in the applicable quotation or agreement.

Unless otherwise agreed:

• Payments are due within the agreed payment period stated on the invoice.
• Late payments may incur applicable interest or collection costs where permitted by law.
• Taxes, including GST where applicable, are additional unless expressly stated otherwise.

We reserve the right to suspend work on overdue accounts.

6. Project Changes

Any modification requested after project commencement, including changes to source content, language pairs, scope, or deadlines, may:

• Require a revised quotation;
• Extend delivery timelines; and
• Result in additional charges.

7. Delivery

Estimated delivery dates are provided in good faith.

While we make every reasonable effort to meet agreed deadlines, delivery schedules may be affected by factors beyond our reasonable control, including late client feedback, changes in project scope, technical issues, or force majeure events.

8. Review and Acceptance

Clients are encouraged to review deliverables promptly.

Unless otherwise agreed, any concerns regarding quality or completeness should be reported within 15 business days of delivery.

We will investigate genuine quality concerns and, where appropriate, provide reasonable corrections relating to the original project scope at no additional charge.

9. Intellectual Property

Unless otherwise agreed in writing:

• The client retains ownership of all source materials.
• Upon receipt of full payment, ownership of the final translated or localized deliverables transfers to the client to the extent permitted by law.
• We retain ownership of our methodologies, templates, translation memories, glossaries, quality assurance processes, software tools, and other pre-existing intellectual property.

10. Confidentiality

We recognize that client materials may contain confidential information.

We will use commercially reasonable efforts to maintain the confidentiality of all client information and project materials.

Our employees, contractors, and freelance linguists are expected to maintain confidentiality and may be bound by contractual confidentiality obligations.

Where requested, we are willing to execute a separate Non-Disclosure Agreement (NDA).

11. Use of Artificial Intelligence and Technology

We may use translation technologies, terminology management systems, quality assurance software, and other productivity tools to improve efficiency and consistency.

Where artificial intelligence or machine translation tools are used, their use will be subject to client instructions, confidentiality obligations, and applicable contractual commitments.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our services are provided using reasonable professional skill and care.
• We do not guarantee that translations or localized content will be error-free or suitable for every specific purpose.
• Our total liability arising from any claim relating to a project shall not exceed the amount paid by the client for the specific project giving rise to the claim.
• We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business opportunities, or data.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless [VerboXpert], its directors, employees, contractors, and affiliates from claims, damages, losses, liabilities, and expenses arising from:

• Materials supplied by you;
• Your infringement of third-party rights;
• Your breach of these Terms; or
• Your misuse of our services.

14. Website Use

You agree not to:

• Use the website for unlawful purposes;
• Attempt unauthorized access to our systems;
• Upload malicious software or harmful code;
• Interfere with website operations;
• Copy or reproduce website content without permission, except as permitted by law.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We do not control or endorse those websites and are not responsible for their content, security, or privacy practices.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Suspension or Termination

We reserve the right to suspend or terminate access to our website or services where:

• These Terms are breached;
• Required payments are not made;
• Fraudulent or unlawful activity is suspected; or
• Continuing the engagement would expose us to legal or operational risk.

Termination does not affect any rights or obligations that accrued before termination.

18. Force Majeure

We shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, acts of government, war, labor disputes, internet outages, cyber incidents, pandemics, or failures of telecommunications or utilities.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Ghaziabad, Uttar Pradesh, India], unless otherwise agreed in writing.

20. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be published on this page with a revised Effective Date.

Continued use of our website or services after such updates constitutes acceptance of the revised Terms.

21. Contact Information

For any questions regarding these Terms, please contact:

VerboXpert
Email: info@verboxpert.com
Phone: 8750353555 / 8800611181
Address: 110, First floor, Durga Tower, RDC Rajnagar, Ghaziabad
Website: www.verboxpert.com